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Order Processing
At jmdonovendesigns.com, we want you to have a satisfying shopping
experience. For your convenience, the following payment options are
available: Visa, Mastercard, Discover and American Express.
As soon as you place
your order using our easy-to-navigate system, we immediately begin
processing it. Because it is immediate, canceling your order is not an
option. Most orders are processed and leave our facility in as little
as two business days. If for some reason you change your mind after
placing an order, we welcome you to take advantage of our 30-day return
policy, detailed below.
Shipping
We use the
most reputable shipping companies to deliver your purchase in a timely
manner. We deliver to street addresses ONLY in the continental United
States, Hawaii, Alaska and Canada using private carriers. Shipments
WILL NOT be made to PO Box destinations. We use UPS as our main shipping provider. If you cannot receive a package by UPS please contact us at: (406)-265-1516 and we can discuss the proper shipping for your area.
Security/Insurance Protection When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and may at the descretion of UPS require a
signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
( Processing time usually two business days )
| SHIPPING OPTION |
CHARGE |
|
In-Store Pickup
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$0 |
UPS 2nd Day Air
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$15.00 |
| UPS Next Day Air |
$32.00 |
Questions
For product inquiries or help using the jmdonovendesigns.com website, please call 406-265-1516.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us within (3) days of receiving the item to receive a return authorization number. Items returned without a return authorization number will not be accepted.
Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges. However, buyers returning items because of buyer's remorse will be refunded the purchase price but neither the incoming or outgoing shipping charges. Returned items must be returned in similar packaging and via the same shipping method by which it was shipped to the customer. Items returned are to be in the same condition as when they were sold and shipped or this guarantee is void.
A copy of the original sales invoice must accompany all returns with the return authorization number printed in plain sight. All returns should be shipped with sufficient postage and insurance for the buyer's protection. If items are not returned as per the above, the item will be returned to sender and no refund will be issued
After obtaining a Return Authorization #:
You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
· Follow the instructions on the Merchandise Return Form.
· Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
· The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
· Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
· All manufacturers' warranties are in effect.
Send the package to:
J.M. Donoven Designs, 106 3rd Avenue, Havre, MT 59501
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